The Effect of Emotional Intelligence on Nurse’s Communication Skill

Lusia Henny Mariati, Yohanes Jakri, David Djerubu
Abstract views : 78 | PDF views : 26

Abstract


Practical and good communication is the key to carrying out their roles and functions for nurses. An obstacle in communication is the emotional response on the part of nurses. This study aims to acknowledge the effect of nurses' emotional intelligence – which comprises emotional awareness, emotional control, self-motivation, empathy, and social skills – on their communication abilities. Nurses with high emotional intelligence will give meaning to interpersonal relationships by making people feel at ease. The research method used quantitative with a cross-sectional design. The respondent was 96 nurses selected with proportional stratified random sampling method. The data was collected through a questionnaire. The results of multivariate analysis using multiple linear regression analysis statistical tests, obtained the values of ρ = 0.001; R2 = 0.209. Based on statistical test values, it can be concluded that nurses' emotional intelligence – comprising emotional awareness, emotional control, self-motivation, empathy, and social skills – significantly influences the communication skills of nurses at Ruteng Regional General Hospital simultaneously. Having a higher level of emotional intelligence leads to better communication with patients and a better level of health quality. It is expected that leaders and managers of nursing organizations should develop educational programs aimed at increasing the competencies of nurses in emotion control and communication skills.


Keywords


emotional intelligence, nurse, communication skills

Full Text:

PDF

References


Amini, M., Amini, M., Nabiee, P., & Delavari, S. (2019). The relationship between emotional intelligence and communication skills in healthcare staff. Shiraz E Medical Journal, 20(4), 2018–2020. https://doi.org/10.5812/semj.80275

Barilaro, A., Conidi, A., Sabrina, L., Licata, F., Marinaro, M., Ventura, S., & Pagnota, R. (2019). Nursing Communication as a Tool for Patient Satisfaction; A single Hospital Survey. The Open Nursing Journal, 13, 220–227. https://doi.org/10,2174/1874434601913010220

Celik, G. O. (2017). The relationship between patient satisfaction and emotional intelligence skills of nurses working in surgical clinics. Patient Preference and Adherence, 11. https://doi.org/10.2147/PPA.S136185

Giménez-Espert, M. del C., & Prado-Gascó, V. J. (2018). The role of empathy and emotional intelligence in nurses’ communication attitudes using regression models and fuzzy-set qualitative comparative analysis models. Journal of Clinical Nursing, 27(13–14). https://doi.org/10.1111/jocn.14325

Goleman, D. (2009). Working with Emotional Intelligence. Bloomsbury Publishing Plc.

Hutagalung, I. (2014). Pengaruh Kecerdasan Emosional, Komunikasi Interpersonal, Komitmen Organisasi terhadap Manajemen Stres Kerja. Interaksi: Jurnal Ilmu Komunikasi, 3(2). https://doi.org/10.14710/interaksi.3.2.103-111

Kourkouta, L., & Papathanasiou, I. (2014). Communication in Nursing Practice. Materia Socio Medica, 26(1). https://doi.org/10.5455/msm.2014.26.65-67

Manna, D. R. (2019). The Effects of Emotional Intelligence on Communications and Relationships. 19(6), 63–67.

Muhith, A., & Siyoto, S. (2018). Aplikasi Komunikasi Terapeutik Nursing & Health (1st ed.). Andi.

Norouzinia, R., Aghabarari, M., Shiri, M., Mehrdad, K., & Samami, E. (2016). Communication Bariers Perceived by Nurses and Patient. Global Journal of Health Science, 8(6), 65–74. https://doi.org/10.5539/gjhs.v8n6p65

Raeissi, P., Zandian, H., Mirzarahimy, T., Delavari, S., Moghadam, T. Z., & Rahimi, G. (2019). Relationship between communication skills and emotional intelligence among nurses. Nursing Management, 26(2). https://doi.org/10.7748/nm.2019.e1820

Rumahorbo, Y. E. D. (2019). Komunikasi Interpersonal Teller Dengan Nasabah Pada Bank Bri Unit Kapten Muslim. 2, 6–12.

Suhartini, E., & Anisa, N. (2017). Pengaruh Kecerdasan Emosional dan Kecerdasan Spiritual terhadap Kinerja Perawat Rumah Sakit Daerah Labuang Baji Makassar. Manajemen Ide Dan Inspirasi MINDS, 4(1), 16–29.

Suryani. (2019). Komunikasi Terapeutik; Teori dan Praktik. EGC.

White, D. E., & Grason, S. (2019). Journal of Comprehensive Nursing Research and Care The Importance of Emotional Intelligence in Nursing Care. Journal of Comprehensive Nursing Research and Care The, 2581–3848. https://doi.org/doi.org/10.33790/jcnrc1100152




DOI: 10.26699/jnk.v9i2.ART.p218-226


Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Journal of Ners and Midwifery p-ISSN: 2355-052X. e-ISSN: 2548-3811 is published by STIKes Patria Husada Blitar.

Indexed On :

             02-Publon